Post by Niall Scott on Jul 1, 2008 23:42:15 GMT 6
Dear Mr Scott
Further to your email of 25th June 2008 we would like to advise you of our decision regarding your claim. Please accept our apologies for the slight delay in reply but we are sure that you can appreciate the necessity for our detailed and individual consideration.
Your email sets out your claim for:
Replacement engine part and fitment
Replacement turbocharger part and fitment
Travel and accommodation costs.
The total claim amounts to £4269.71
As we have previously advised, in order to consider any claim we needed:
Sight of your original stamped service book
Copies of any invoices relating to your claim
The inspection of your vehicle by a Nissan approved technician.
Our letter is to advise you that we are, based on the information available to us, denying your claim. The following is provided to help you understand this decision:
Your engine failed in July 2007. At this stage it was 2 years and 8 months outside the original warranty period and 8 months outside the extended warranty period.
The engine had been replaced, with the original unavailable for inspection.
There is no documentation to back up the service history and we, therefore, lack any evidence that these were carried out using Nissan genuine parts or parts of equivalent quality.
Our inspection of your vehicle showed a lack of general care with unrepaired damage, and tyres that are well worn.
We are sure that you acknowledge that we have taken your claim seriously, to the point that Nissan Motor (GB) Limited flew an engineer to visit you when you refused to allow your vehicle to be taken to a Nissan dealer (at our expense). We would also like to thank you for raising the issue in the first place and we are pleased that this has enabled us to enter into discussion with other customers and settle their valid claims.
Clearly, we are aware that this is not the response that you had hoped for. Should you be able to provide further substantiating information we will, of course, consider your claim further.
However if this is not available then we have to advise you that Nissan Motor (GB) Limited’s involvement has to conclude. As your purchase was made from a non franchised Nissan dealer you will need to take any further matters up with them.
Yours sincerely
Bjorn Churchill
Manager, Customer Services
Further to your email of 25th June 2008 we would like to advise you of our decision regarding your claim. Please accept our apologies for the slight delay in reply but we are sure that you can appreciate the necessity for our detailed and individual consideration.
Your email sets out your claim for:
Replacement engine part and fitment
Replacement turbocharger part and fitment
Travel and accommodation costs.
The total claim amounts to £4269.71
As we have previously advised, in order to consider any claim we needed:
Sight of your original stamped service book
Copies of any invoices relating to your claim
The inspection of your vehicle by a Nissan approved technician.
Our letter is to advise you that we are, based on the information available to us, denying your claim. The following is provided to help you understand this decision:
Your engine failed in July 2007. At this stage it was 2 years and 8 months outside the original warranty period and 8 months outside the extended warranty period.
The engine had been replaced, with the original unavailable for inspection.
There is no documentation to back up the service history and we, therefore, lack any evidence that these were carried out using Nissan genuine parts or parts of equivalent quality.
Our inspection of your vehicle showed a lack of general care with unrepaired damage, and tyres that are well worn.
We are sure that you acknowledge that we have taken your claim seriously, to the point that Nissan Motor (GB) Limited flew an engineer to visit you when you refused to allow your vehicle to be taken to a Nissan dealer (at our expense). We would also like to thank you for raising the issue in the first place and we are pleased that this has enabled us to enter into discussion with other customers and settle their valid claims.
Clearly, we are aware that this is not the response that you had hoped for. Should you be able to provide further substantiating information we will, of course, consider your claim further.
However if this is not available then we have to advise you that Nissan Motor (GB) Limited’s involvement has to conclude. As your purchase was made from a non franchised Nissan dealer you will need to take any further matters up with them.
Yours sincerely
Bjorn Churchill
Manager, Customer Services
, what do you do now, do you have any further ways of getting them to cough up?? Mine is in at nissan as we speak being stripped and inspected so I hope they don't base their final decision on the general condition of the vehicle as it is used for work (funny that being a pickup). I hope you can try and get them to reconsider. Josh
?