Post by yellowstorm on Oct 18, 2012 13:58:18 GMT 6
Love Navara; Hate Nissan!
In brief... Torque converter replaced, now it looks like it's gone again. Nissan customer service is c**p
D40 Tekna Connect Auto, received new in June 2012. I am overjoyed with the truck, it replaced an L200 and is a much better vehicle.
At about 1700 miles I noticed the fuel consumption started to increase. Two days later the engine warning light came on. I Contacted Nissan who said bring it in so they can have a look. Dropped truck off Monday at the dealer, they say they are very busy and might not get a look at it for a few days, and no courtesy vehicles available. I tell them that I need it back by the end of the week as I am using it to tow my caravan for my summer holidays.
Next day I get a call saying that there is a fault with the gearbox, and they need to contact Nissan to find out more about it? Next day I get a call saying that the gearbox ECU needs replacing, they have ordered one and it should be with them on Thursday. I ask if I will have the truck back for the weekend, they reply "If the ECU cures the fault" Alarm bells should have rung, they don't actually know what the problem is!
I ring them on Thursday to find out what the progress is, they tell me that the ECU won't arrive till Friday, and it doesn't look like I will get the truck back for the weekend! I ask about a courtesy vehicle, and am told that there are still none available.
I contact Nissan head office and explain my plight, they open a case, and say they will contact the dealer and will try to get a courtesy vehicle sorted out.
Friday I contact the dealer, they say that they have fitted the ECU, but have no gearbox oil and can't test the vehicle!!! I tell them that they sell it at Halfords, go and get some. They are not amused! But then, neither am I. I contact Nissan head office again and enquire about the courtesy vehicle, they say they cannot get a courtesy vehicle, but may be able to get a Fiat 500 from a group member of the dealership! I tell them where to put the Fiat500! 28K for a truck to tow things, and they offer a car that will fit inside my caravan! So much for their sales pitch of "keeping you on the road". I now have to organise another tow car for my holiday.
Whilst on holiday, I contact the dealer a couple of times to check on progress, but they never return my calls. I politely ask them to call me when there are any updates, but they don't!
I contact them again to find out if they managed to get some oil, and if the road test has been successful. I am told that they got the oil, but need some bolts to finish the job (which they don't have) I am gobsmacked; no gearbox oil, no bolts, surely if you undertake a job you make sure you have all the items necessary to complete it!!! They sound like they don't have a clue.
I call them again two days later to be told they finally got it on the road, but the test failed and they have removed the gearbox from the vehicle, and it may need to be replaced. I ask them to keep me informed (ha ha) of course, they don't.
I call them on Monday (two weeks from when they first received the vehicle), to be told that it was the torque converter, it is fitted and tested, and I can have the vehicle back. I ask for a full report on the diagnosis and the work carried out, but all the dealer gives me is an invoice with some part numbers on it and no descriptions or fault report.
I return from my holiday and I collect the truck, all seems well.
After much complaining, Nissan customer services offer a £100.00 Nissan dealer voucher for my troubles, but won't provide a detailed report as the dealers invoice is all they need to provide in their opinion. I refuse the voucher and put my case in writing, I am out of pocket by a lot more than £100.00 not to mention all the hassle and stress of it all!
Anyway, 3400 miles on the clock, and the fuel consumption has started to increase, and now the engine warning light has come on.
I contact Nissan direct, and they say take it straight to a dealer! I use a different one this time, (once bitten, twice shy!) However, they can't fit me in for two days! I drop the vehicle in to them on Wednesday. They are very helpful and say they will get back to me same day with news of the fault.
I get the phone call confirming my fears, "there is a fault with the gearbox, but we don't know what it is" their foreman must send a report to Nissan and wait until Nissan tell them what to do. Unfortunately their foreman is on holiday till Monday, so the process won't start until then. And by the way, there are no courtesy vehicles available! deja-vu or what!
Worryingly, the vehicle has covered exactly the same mileage since the repair as when the problem first occurred, is this a coincidence, or does it point to some inherent fault or weakness in the gearbox?
In brief... Torque converter replaced, now it looks like it's gone again. Nissan customer service is c**p
D40 Tekna Connect Auto, received new in June 2012. I am overjoyed with the truck, it replaced an L200 and is a much better vehicle.
At about 1700 miles I noticed the fuel consumption started to increase. Two days later the engine warning light came on. I Contacted Nissan who said bring it in so they can have a look. Dropped truck off Monday at the dealer, they say they are very busy and might not get a look at it for a few days, and no courtesy vehicles available. I tell them that I need it back by the end of the week as I am using it to tow my caravan for my summer holidays.
Next day I get a call saying that there is a fault with the gearbox, and they need to contact Nissan to find out more about it? Next day I get a call saying that the gearbox ECU needs replacing, they have ordered one and it should be with them on Thursday. I ask if I will have the truck back for the weekend, they reply "If the ECU cures the fault" Alarm bells should have rung, they don't actually know what the problem is!
I ring them on Thursday to find out what the progress is, they tell me that the ECU won't arrive till Friday, and it doesn't look like I will get the truck back for the weekend! I ask about a courtesy vehicle, and am told that there are still none available.
I contact Nissan head office and explain my plight, they open a case, and say they will contact the dealer and will try to get a courtesy vehicle sorted out.
Friday I contact the dealer, they say that they have fitted the ECU, but have no gearbox oil and can't test the vehicle!!! I tell them that they sell it at Halfords, go and get some. They are not amused! But then, neither am I. I contact Nissan head office again and enquire about the courtesy vehicle, they say they cannot get a courtesy vehicle, but may be able to get a Fiat 500 from a group member of the dealership! I tell them where to put the Fiat500! 28K for a truck to tow things, and they offer a car that will fit inside my caravan! So much for their sales pitch of "keeping you on the road". I now have to organise another tow car for my holiday.
Whilst on holiday, I contact the dealer a couple of times to check on progress, but they never return my calls. I politely ask them to call me when there are any updates, but they don't!
I contact them again to find out if they managed to get some oil, and if the road test has been successful. I am told that they got the oil, but need some bolts to finish the job (which they don't have) I am gobsmacked; no gearbox oil, no bolts, surely if you undertake a job you make sure you have all the items necessary to complete it!!! They sound like they don't have a clue.
I call them again two days later to be told they finally got it on the road, but the test failed and they have removed the gearbox from the vehicle, and it may need to be replaced. I ask them to keep me informed (ha ha) of course, they don't.
I call them on Monday (two weeks from when they first received the vehicle), to be told that it was the torque converter, it is fitted and tested, and I can have the vehicle back. I ask for a full report on the diagnosis and the work carried out, but all the dealer gives me is an invoice with some part numbers on it and no descriptions or fault report.
I return from my holiday and I collect the truck, all seems well.
After much complaining, Nissan customer services offer a £100.00 Nissan dealer voucher for my troubles, but won't provide a detailed report as the dealers invoice is all they need to provide in their opinion. I refuse the voucher and put my case in writing, I am out of pocket by a lot more than £100.00 not to mention all the hassle and stress of it all!
Anyway, 3400 miles on the clock, and the fuel consumption has started to increase, and now the engine warning light has come on.
I contact Nissan direct, and they say take it straight to a dealer! I use a different one this time, (once bitten, twice shy!) However, they can't fit me in for two days! I drop the vehicle in to them on Wednesday. They are very helpful and say they will get back to me same day with news of the fault.
I get the phone call confirming my fears, "there is a fault with the gearbox, but we don't know what it is" their foreman must send a report to Nissan and wait until Nissan tell them what to do. Unfortunately their foreman is on holiday till Monday, so the process won't start until then. And by the way, there are no courtesy vehicles available! deja-vu or what!
Worryingly, the vehicle has covered exactly the same mileage since the repair as when the problem first occurred, is this a coincidence, or does it point to some inherent fault or weakness in the gearbox?
