Another Dead D22

[peted]

I joined this group while my Nissan D22 was still running. My cause of 'Catastrophic engine failure' was the cam chain snapping in half at 70mph on the bypass 6 weeks ago. 98000 miles serviced every 5000 miles without fail.
Heres my final email back to Nissan, what a shame they have ruined their reputation... it was a great truck while it ran.

Dear Nissan,
Well it been over a month since I last contacted you and I'm not terribly surprised that I have not heard back from you. My truck has now been sold for scrap as I didn't matter how well I serviced it or looked after it as the Nissan pick up is now like poison.... no-one wants to touch them. Do you actually realise how bad your reputation is now for pick ups? Garages, farmers, 4x4 dealers all know about the engine problem and Nissan's terrible customer service. Well as another unhappy customer I will continue to tell my sorry tale of buying a Nissan to anyone that will listen... Love my new Ranger, especially as it doesn't guarantee 'Catastrophic engine failure'. I will pass my information onto Watchdog as I'm sure they will be following up this story.
Peter Dawson

[peted]

Previous E mail when truck still running:

Dear Mr Dawson,



Thank you for your enquiry regarding the Nissan Navara Pickup (D22 model). I am very pleased that you enjoy the vehicle.

Your vehicle is the D22 model; there are a small number of engines produced prior to August 2006 which may be affected. For clarity, 97% of D22 vehicles will not be affected by this issue. To find out if your D22 vehicle could be affected, you need to find out your vehicle’s engine serial number. This is located on the engine block; looking from the front of the vehicle, it is on the right-hand side, behind the pulleys.

Engine numbers after YD25DDTI219661 are not affected and are proved 100% reliable with regards to this issue. If the engine number is before YD25DDTI219661, then it may be one of the vehicles which could experience this issue.

If your D22 vehicle has an engine serial number in the range which could be affected, correct maintenance schedules will help to ensure that this problem does not occur. If this issue does occur, the loud knocking noise from the engine gives the driver significant prior notice that the bearings may be failing, and at this point, if you experience this noise, you should take your vehicle into an authorised Nissan dealer, to rectify the issue.

I can confirm that all regularly serviced, D22 engines, are covered by an extended warranty of up to 5 years, or 93,000 miles (whichever comes first), to cover the connecting rod bearing issue should it occur. We do not expect the issue to materialise in any D22 vehicles outside of this extended warranty period. However, should it happen in an engine outside of this period, and if it is deemed to be for the same fault with a correctly maintained vehicle, these cases will be handled sympathetically

If you would like any work done to your vehicle at your expense, then please contact your local authorised Nissan dealer who can help you with this.


If you would like any further information then please do not hesitate to contact us again.



Yours sincerely



Lyndsay Meldrum
Case Manager
Nissan Customer Services





E mail now truck broken... this is my claim being treated 'sympathetically'

Dear Mr Dawson

Thank you for contacting Nissan Customer Services regarding the issue concerning your Nissan Navara.

I was sorry to learn of the issue that you have had with the connecting rod failure in your Nissan Navara, registration number PX52 SUO. I write to confirm that, as your vehicle is now 6 years and 6 months old and has covered 98,500 miles, Nissan Motor (GB) Ltd will not be able to support you with the cost of this repair.

Nissan has put in place an extended warranty of 5 years or 93,000 miles (whichever comes first) for the connecting rod bearing issue, however, once the warranty expires, the responsibility for all the repairs becomes that of the owner and I trust you will understand that, at some point in the vehicles lifetime, we must end our financial liability.

I appreciate that this response will be met with disappointment and I apologise that we are unable to meet your expectations.

Once again, thank you for taking the time to contacting Nissan Customer Services. Should you require any further assistance, please do not hesitate to contact our Customer Services Department on 01923 899334.

Yours sincerely



Annette De Napoli
Case Manager
Nissan Customer Services

[Niall Scott]

Hi Pete Thanks for your posts Look what I got from nissan todaynews from Nissan Corporate Sales‏
From: The Nissan Team ([e-mail])
You may not know this sender.Mark as safe|Mark as junk
Sent: 04 September 2009 18:14:20
To: [e-mail] ([e-mail])

Can't see this email? Please click here



Dear Niall,

Here at Nissan, we understand that running a fleet is a demanding job.

That's why we are delighted to welcome you to the very first edition of Driving Business – a regular email designed to keep you bang up to date with business news and offers from Nissan.

As part of our drive to make life easier for you, we've recently merged our Fleet, LCV and Forklift vehicle departments into the Nissan Corporate Sales Unit – an expert one-stop-shop for all your fleet queries.

Rest assured you can still depend on the highly trained fleet specialists in our expanded network of Nissan Business Centres too.

Contact your dedicated Nissan Specialist: 0800 345 7967
Take a look at our full fleet range >


From the Nissan Corporate Sales Team

ALSO IN THIS ISSUE






NISSAN LEAF.
GOOD FOR THE PLANET, GOOD FOR BUSINESS.

On Sunday 2nd August 2009, we unveiled the groundbreaking Nissan LEAF – the world's first affordable zero-emission electric car. A medium-sized hatchback with a range of more than 100 miles (160km), the LEAF is set to be the centrepiece of Nissan's range of low-emission fleet vehicles – making efficient electric travel practical for businesses as well as consumers.
Find out more >


NEW PATHFINDER VAN.
SUBSTANCE AND STYLE.

Need an LCV with tough 4x4 performance? Then the new Nissan Pathfinder Van is sure to fit the bill. Featuring genuine off-road capability, a 650kg payload, 3,000kg towing capacity and level rear floor, the Pathfinder Van is available now.





NV200. THE SECTOR DEFINING COMPACT VAN.

The uniquely compact Nissan NV200 van is on its way – and with its maximised cargo space (4.1 m3), great manoeuvrability and innovative design, it's set to be as stylish as it is practical. It also offers class leading low cost of ownership and low CO2 emissions. You'll wonder how you managed without it.

MORE ON PATHFINDER VAN AND NV200 IN THE NEXT ISSUE OF DRIVING BUSINESS.
Back to top >



QASHQAI. GET SOME SATISFACTION.

The JD Power/What Car? Vehicle Ownership Satisfaction Study is one of the benchmarks for vehicles here in the UK. That's why we're delighted that our Sunderland-built QASHQAI rated high up the list – higher, in fact, than all of its traditional C-segment competitors.
Find out more >




NOTE. A CLEVER BIT OF BUSINESS. MICRA.
BIG IN THE CITY.

Compact and agile, but packed with clever storage space, the NOTE n-tec is ideal for urban driving. As well as bags of shoulder, leg and head room, plus class-leading rear leg room, NOTE n-tec boasts Nissan Connect with integrated Sat Nav, Bluetooth® and USB port. Excellent fuel economy and CO2 emissions of 119–159g/km come as standard too.
Find out more > The new Micra n-tec is perfect for busy business drivers. Compact for easy parking, but big on safety, Micra is packed with friendly technology to make life easier, including all the benefits of Nissan Connect. Low emissions and high fuel economy give it added fleet appeal.
Find out more >
Back to top >



CABSTAR.
THERE'S ONE THAT'S RIGHT FOR YOU.

The Cabstar gives you just about everything you need for business, for less than you think. Available in three wheelbases with single or double cab options, it offers maximum practicality. A range of bodies including Dropside, Tipper and Box vans, combined with a class-leading payload of up to 1,579kgs and GTW of 7,000kgs, completes the versatility.
Find out more >


GOOD TO GO. QUALITY CONVERSIONS.

The Good To Go range is a high-quality Nissan-approved professional conversion service which allows you to tailor your LCV to the precise requirements of your business.
Find out more >
Back to top >



FORKLIFTS. CAPABLE OF HANDLING ANYTHING.

Did you know that Nissan is one of the world's leading manufacturers of forklift trucks? Whatever your handling requirements, we've got something to suit you.
Find out more >
Back to top >



NISSAN SPORTS GLORIOUS AT GOODWOOD.

July 2009 saw Nissan Sports stirring things up at the Goodwood Festival of Speed, the world's biggest celebration of motor sport. Shipping containers and graffiti set the scene at the Nissan stand. The 3.8L GT-R SpecV (making its first appearance in the UK) raised the temperature in the supercar paddock. F1 legend Johnny Herbert put the GT2 350Z through its paces and the mouth-watering GT-R Black Edition made an appearance too.
See more here >



Contact your dedicated Nissan Specialist: 0800 345 7967
Take a look at our full fleet range >



You received this email because you subscribed to a Nissan mailing list. If you wish to remove your name from our mailing list please click here. This message was sent from an address that cannot accept incoming email. Please do not reply to this message.

NISSAN MOTOR (GB) LIMITED, The Rivers Office Park, Denham Way, Maple Cross, Rickmansworth, Hertfordshire, WD3 9YS. Registered in England (No. 2514418).

[Niall Scott]

and my reply wasRE: The latest news from Nissan Corporate Sales‏
From: Niall Scott ([e-mail])
Sent: 04 September 2009 18:46:17
To: [e-mail]
Cc: Niall Scott ([e-mail])

Considering the trouble I,ve had with my D22 navara you have a damn cheek sending me this e-mail I,m the global moderator of www.knackerednavara.co.uk and I wouldn,t buy anything from nissan ever again and do and will discourage as many as possible for me from buying any product of yours. Your customer couldn,t care less services are a joke . Nissan have treated their customers concerning the navara pickup with contempt Do not waste my time with any future communications of this type again

--------------------------------------------------------------------------------
From: [e-mail]
To: [e-mail]
Subject: The latest news from Nissan Corporate Sales
Date: Fri, 4 Sep 2009 18:14:10 +0000

Can't see this email? Please click here



Dear Niall,

Here at Nissan, we understand that running a fleet is a demanding job.

That's why we are delighted to welcome you to the very first edition of Driving Business – a regular email designed to keep you bang up to date with business news and offers from Nissan.

As part of our drive to make life easier for you, we've recently merged our Fleet, LCV and Forklift vehicle departments into the Nissan Corporate Sales Unit – an expert one-stop-shop for all your fleet queries.

Rest assured you can still depend on the highly trained fleet specialists in our expanded network of Nissan Business Centres too.

Contact your dedicated Nissan Specialist: 0800 345 7967
Take a look at our full fleet range >


From the Nissan Corporate Sales Team

ALSO IN THIS ISSUE






NISSAN LEAF.
GOOD FOR THE PLANET, GOOD FOR BUSINESS.

On Sunday 2nd August 2009, we unveiled the groundbreaking Nissan LEAF – the world's first affordable zero-emission electric car. A medium-sized hatchback with a range of more than 100 miles (160km), the LEAF is set to be the centrepiece of Nissan's range of low-emission fleet vehicles – making efficient electric travel practical for businesses as well as consumers.
Find out more >


NEW PATHFINDER VAN.
SUBSTANCE AND STYLE.

Need an LCV with tough 4x4 performance? Then the new Nissan Pathfinder Van is sure to fit the bill. Featuring genuine off-road capability, a 650kg payload, 3,000kg towing capacity and level rear floor, the Pathfinder Van is available now.





NV200. THE SECTOR DEFINING COMPACT VAN.

The uniquely compact Nissan NV200 van is on its way – and with its maximised cargo space (4.1 m3), great manoeuvrability and innovative design, it's set to be as stylish as it is practical. It also offers class leading low cost of ownership and low CO2 emissions. You'll wonder how you managed without it.

MORE ON PATHFINDER VAN AND NV200 IN THE NEXT ISSUE OF DRIVING BUSINESS.
Back to top >



QASHQAI. GET SOME SATISFACTION.

The JD Power/What Car? Vehicle Ownership Satisfaction Study is one of the benchmarks for vehicles here in the UK. That's why we're delighted that our Sunderland-built QASHQAI rated high up the list – higher, in fact, than all of its traditional C-segment competitors.
Find out more >




NOTE. A CLEVER BIT OF BUSINESS. MICRA.
BIG IN THE CITY.

Compact and agile, but packed with clever storage space, the NOTE n-tec is ideal for urban driving. As well as bags of shoulder, leg and head room, plus class-leading rear leg room, NOTE n-tec boasts Nissan Connect with integrated Sat Nav, Bluetooth® and USB port. Excellent fuel economy and CO2 emissions of 119–159g/km come as standard too.
Find out more > The new Micra n-tec is perfect for busy business drivers. Compact for easy parking, but big on safety, Micra is packed with friendly technology to make life easier, including all the benefits of Nissan Connect. Low emissions and high fuel economy give it added fleet appeal.
Find out more >
Back to top >



CABSTAR.
THERE'S ONE THAT'S RIGHT FOR YOU.

The Cabstar gives you just about everything you need for business, for less than you think. Available in three wheelbases with single or double cab options, it offers maximum practicality. A range of bodies including Dropside, Tipper and Box vans, combined with a class-leading payload of up to 1,579kgs and GTW of 7,000kgs, completes the versatility.
Find out more >


GOOD TO GO. QUALITY CONVERSIONS.

The Good To Go range is a high-quality Nissan-approved professional conversion service which allows you to tailor your LCV to the precise requirements of your business.
Find out more >
Back to top >



FORKLIFTS. CAPABLE OF HANDLING ANYTHING.

Did you know that Nissan is one of the world's leading manufacturers of forklift trucks? Whatever your handling requirements, we've got something to suit you.
Find out more >
Back to top >



NISSAN SPORTS GLORIOUS AT GOODWOOD.

July 2009 saw Nissan Sports stirring things up at the Goodwood Festival of Speed, the world's biggest celebration of motor sport. Shipping containers and graffiti set the scene at the Nissan stand. The 3.8L GT-R SpecV (making its first appearance in the UK) raised the temperature in the supercar paddock. F1 legend Johnny Herbert put the GT2 350Z through its paces and the mouth-watering GT-R Black Edition made an appearance too.
See more here >



Contact your dedicated Nissan Specialist: 0800 345 7967
Take a look at our full fleet range >



You received this email because you subscribed to a Nissan mailing list. If you wish to remove your name from our mailing list please click here. This message was sent from an address that cannot accept incoming

[peted]

You just have to look on autotrader, there are more Navaras for sale than Ranger, Hilux and Rodeo combined.
One last example of Nissans hopelessness in customer service, my last e mail reply to Nissan:

Dear Ms De Napoli,
It is understandable that I did not recieve a letter from you as you replied to the Nissan Dealership I bought my vehicle from, I'm surpised you thought I might live in Dobies Nissan within an Industrial estate in Cumbria, but again not shocked.
Its interesting that Nissan officially don't expect one of their welll serviced and maintained vehicles to hit 100,000 miles without experiencing catasptophic engine failures, not a great selling point.
Sincerely
Peter Dawson