Post by josh on Jul 10, 2008 0:44:44 GMT 6
This is the email they sent me today.
Dear Mr Graham
As we discussed earlier today, our engineer inspected your vehicle and has determined that the following parts need to be replaced:
Short engine
Flywheel pickup
Sump
No 4 oil spray bar
Gearbox to engine convertor plate
Upper and lower chains
The above will all be replaced (parts and labour) at no cost to you.
Our engineer has also made a recommendation that you consider having your clutch replaced as it showing signs of wear. He would recommend this action be undertaken now as you would only have to pay for the part and not the labour. I have mentioned this to the dealer and he will be calling you this afternoon to discuss repair scheduling and the cost of the clutch. I also mentioned that you may wish to supply your own parts regarding the clutch and asked that he discuss this with you directly.
The person calling you is the Service Manager, Stuart.
By all means, please call me should you have any further enquiry regarding your repairs.
Yours sincerely
Maria White
Customer Relations Manager
Customer Quality Department
NISSAN MOTOR (GB) LTD
Dear Mr Graham
As we discussed earlier today, our engineer inspected your vehicle and has determined that the following parts need to be replaced:
Short engine
Flywheel pickup
Sump
No 4 oil spray bar
Gearbox to engine convertor plate
Upper and lower chains
The above will all be replaced (parts and labour) at no cost to you.
Our engineer has also made a recommendation that you consider having your clutch replaced as it showing signs of wear. He would recommend this action be undertaken now as you would only have to pay for the part and not the labour. I have mentioned this to the dealer and he will be calling you this afternoon to discuss repair scheduling and the cost of the clutch. I also mentioned that you may wish to supply your own parts regarding the clutch and asked that he discuss this with you directly.
The person calling you is the Service Manager, Stuart.
By all means, please call me should you have any further enquiry regarding your repairs.
Yours sincerely
Maria White
Customer Relations Manager
Customer Quality Department
NISSAN MOTOR (GB) LTD