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Post by Niall Scott on Jun 22, 2008 3:15:30 GMT 6
You sound Pissed Off??
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Post by lauriesandra on Jun 22, 2008 6:21:04 GMT 6
After going through all what I have, who wouldn't be angry?
This is an absolute nightmare. The stress alone is certainly not good for my health at my age.
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Post by lauriesandra on Jun 22, 2008 7:02:50 GMT 6
Although Nissan Customer Complaints Dept., (Jenny) is aware of my issues, I have emailed Beverley Cutler on the dedicated email address, requesting further help.
Further to the RAC coming out to my breakdown call on Saturday, the RAC chap also found other problems:
The bonnet catch doesn't work properly and fails to pop open the bonnet properly. He had to release the bonnet catch at the front of the vehicle to get into it.
The auto gear stick is out of synch with the gears and switches. The dashboard indication of which gear is engaged does not show unless the gear shift stick is fiddled with. When in Park, this problem prevents the engine from starting until the stick is fiddled with and makes the switch.
Both minor issues, but highlights the lack of attention to detail during the repair process.
The RAC gave me a full written report to show to the repairing dealer.
I am well ready for my 2 week holiday to Greece on Thursday. This whole saga is taking it's toll on me. It's worn me out and I cannot sleep as I can't stop worrying and thinking about it. I just hope that I have a reliable enough vehicle to get to the airport in and on time. I don't want to even contemplate missing the flight due to ANOTHER BREAKDOWN.
......I'll post again, after seeing the dealer's workshop manager.
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Post by lauriesandra on Jun 23, 2008 21:57:32 GMT 6
First thing this morning, I returned to the dealer this morning and they were most embarrased and apologetic at the events. They instantly sent out the mechanic to sort out all the problems and they couldn't do enough for me. By 11:30 am, the vehicle was mechanically sorted and I was back on the road again. It purrs like a cat once again.  After my holidays, the dealer will take the vehicle back in again to get the paint scratches all sorted and carry out the 1000 mile oil change and service. Since emailing Beverley Cutler at Nissan Head Office, Angie Matthews got involved this morning and in just a few hours, she has managed to solve all my issues and concerns, almost instantly. Now that's the kind of service I should have got from the start of this saga! I am now just so pleased that I can hopefully put all this firmly behind me and move on with my life. Thank you Angie for taking the time to intervene and get this all settled, once and for all. Hopefully, this is the end of this blog!..........  ;D |
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Post by lauriesandra on Jul 30, 2008 5:55:44 GMT 6
 Well, here we go again. My Navara is knackered again! Booked into the dealer for tomorrow as it is suffering from sudden power loss under acceleration, yet again. This was the reason the bl00dy thing went in, in the first place, before the engine blew up! I informed my contact at Nissan Customer Services and she aint happy, hence why it's getting seen to, on the quick. Yet another period of courtesy car driving for me. So no chance of getting away in the 'van as none of their motors come with tow bars anymore! Needless to say. I aint happy. I'm missing all the best of the UK weather, for this caravanning season!
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Post by lauriesandra on Aug 5, 2008 20:30:23 GMT 6
I collected my Navara today from the dealers, after the latest round of repairs and mechanically it seems sound. Just hope that this latest fuel rail replacement IS the end of my engine troubles and woes!
However, they have managed to miss one of the paint scratches on the bonnet (dealer damage whilst replacing engine), so it has to go in again, next Wednesday to be done, this time, to be repaired while I wait, hopefully.
So, now the engine has been properly run in for the first 1000 miles without towing, we are now already to go caravanning again at the weekend. The hills and vales of the M11 should be a decent and thorough test for the new replacement engine, reburbished injector pump and new set of replacement fuel rails, under load from the 1472 kgs. laden weight caravan, that will be hanging off the back of my Navara, for the 152 mile 'round trip.
Fingers crossed..................
P.S. I met up with Angie Matthews from Nissan Customer Services at the Excel Motor Show last Thursday, which proved quite useful and it was good to have a chat and put "a face to the voice". Thanks again Angie for all your help and support. It is indeed very much appreciated.
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Post by lauriesandra on Sept 15, 2008 6:00:19 GMT 6
Here we go again.
Even MORE problems:
Energy Management Warning Light ON.
Emissions Warning Light ON.
Vehicle coughs and splutters under acceleration.
Oil leaks from the new engine.
Bonnet paint scratches still to be repaired.
It's booked to go back into the Nissan dealer on Wednesday. Looks like they will have a busy day on it....... AGAIN !
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Post by Niall Scott on Sept 16, 2008 2:03:15 GMT 6
Hi LS Have you considered asking nissan for a new PU or your money back? Try it .Regards Niall
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Post by lauriesandra on Sept 19, 2008 20:54:15 GMT 6
Yet ANOTHER weekend away in my caravan lost and cancelled because of my knackered Navara, remaining knackered, as they haven't finished the repairs to it !
In the meantime and for a courtesy car, I am still driving around in a stupid little, bog standard, Fiat Punto that is rediculously small for a man of 6'5" tall and it is unable to tow my caravan and carry the goods for my business. It's totally inadequate but all they currently have available. It's a total disgrace, considering what I have put up with this vehicle, Nissan and the dealer over the past 4+ MONTHS or so!
I'm totally fed up to the back teeth of it all. By the time the vehicle is fixed, the WHOLE of the summer caravanning season would have been lost and ruined as a direct result of my knackered Navara, not to mention the inconvenience caused to my business.
I really do wish I could reject the vehicle on the grounds that "it is not fit for the purpose". I could easily prove this FACT. Trouble is it's on contract hire and too complicated of a legal case to even consider with the various parties involved. The cost of bringing about such a long drawn out legal case would be far too expensive and possibly even damaging to my business. It isn't an option, in reality.
Worst case scenario for me - THIS vehicle becomes the lease company's problem on 26 October 2009, when my 36 month contract hire term expires. It can't come soon enough for me.
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Post by Niall Scott on Sept 19, 2008 22:08:25 GMT 6
Hi LS Why don,t you speak to Patrick Taylor of navara claims .com He,s acting for me .He,s also at Bridge McFarland solicitors ,it,s on the web.Regards Niall
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Post by lauriesandra on Sept 24, 2008 1:30:38 GMT 6
Yesterday, the dealer called me in and swapped courtesy cars from the seriously rubbish and tiny Fiat Punto to a brand new Nissan Qashqai, straight out of the factory, with a mere 27 miles on the clock. I am actually quite impressed with this Qashqai, it drives nice and is very comfortable, BUT I would NOT consider one, mainly because it is not capable of towing ANY 4 berth caravan (low max. towing limit), it will not take my business goods I carry about AND do they (Nissan and the dealer) seriously believe I would even consider another Nissan, after what I have put up with and still am putting up with? ................Not a chance! In the meantime, my Navara is still in the service bay, high up on the ramp: oil leak is still under investigation as they are not sure where / what is actually leaking! DPF filter and turbo inlet valve also needs replacing which they reckon caused the coughing, spluttering, power loss, warning lights illuminating ON. We'll see! The newly appointed Dealer service manager will not commit to when he thinks the vehicle will be ready as he wants to ensure the vehicle is 100% fixed and right before he will let me have it back. This is a fresh approach, I can only agree to. He has also agreed to get a specialist in to clean up the oil stains from my herringbone driveway at home, which is good news and quite right too. .........the saga continues - it's been nearly 5 months now!  |
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Post by lauriesandra on Sept 27, 2008 1:21:45 GMT 6
I was expecting a call today to say the vehicle is fixed and ready, for us to go away in my caravan for the weekend, which will probably be our only chance to enjoy the last of this year's summer weather.
However and instead, the Service Manager at the dealer called me to say that they haven't even started it yet! He tells me that the engine will have to be removed again to get to the oil leak, to fix it. This will be started on Monday. They couldn't do it any earlier due to staff shortages!
What a shocker. I was stunned. This is absolutely outrageous as they have already had the vehicle for 1½ weeks!
Incensed by this and after telling the dealer EXACTLY what I thought about this latest debacle, I have reported this to my lease company and in turn, their people have escaled my complaint to Nissan Fleet. This matter is now firmly in their hands to explore all the options with the dealer and Nissan Fleet.
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Post by lauriesandra on Oct 14, 2008 2:10:24 GMT 6
Good News. I got my knackered Navara back today!
Bad News. It's going back in tomorrow.
It's still a knackered Navara!
.....the SAME problem occured since my problems first began on May 6th, 2008 which was and still is: sudden power loss - the vehicle coughs and splutters really bad when accelerating using ¾ throttle or more, which causes the vehicle to gradually lose speed until the gas pedal is lifted.
Phoned the Dealer Service Manager the moment it happened and I don't think he believed me! Dealer must have done a really thorough test drive. This happened to me after a mere 3 miles! Impressive hey?
He's collecting the bloody thing in the morning, first thing.
.....more calls to make to the lease company, first thing!
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Post by lauriesandra on Oct 16, 2008 4:33:46 GMT 6
Unbelievable! You couldn't make this up!
The repairing dealer's service manager, "repairing" being the key word, phoned me today and none of their technicians or service managers from TWO approved main dealer branches from a very large dealer group, can say what the problem actually is! Despite all their test equipment and several test drives, it has them all completely baffled!
They have now called in one of Nissan's own engineers to take a look at it. They dont know when this will happen, but I'm told, it might be one day NEXT week.
In the meantime, in complete desperation, the dealer has decided to throw ANOTHER new fuel rail at it, in the hope that it will cure the problem.
I am awaiting a decision from the lease company, who are in negotiations with Nissan Fleet regarding cancelling the balance of my hire contract. Fingers crossed, this vehicle will be gone very soon and if it does, BLOODY GOOD RIDDENCE!
I've had enough of all this - it's affecting my work, my leisure, everything. It has taken over my life, over the past 6 months, and I need to move on back to "normal", what ever that is!
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Post by lauriesandra on Nov 1, 2008 1:16:37 GMT 6
What a good day, today was. I waved good bye to my Navara. So, that should draw a line firmly under that saga. I sincerely wish good luck to the rest of you here and elsewhere that these wretched vehicles are causing misery to.  Bye bye........... |
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;D
