Toddy
New Member
Posts: 15
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Post by Toddy on Apr 30, 2008 13:00:55 GMT 6
If anyone has the E-mail address of the Customer Services Manager at Nissan UK,please would they post on the Message Board. Thanks ;D
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Post by Niall Scott on Apr 30, 2008 13:52:31 GMT 6
Hi Toddy Lovely day here on the outer hebrides Nissan customer service number is 01923 899334 and the CEO of Nissan GB is Mr Bjorn Churchill,Nissan Motor GB Ltd Denholm Way,Maple Cross,Rickmansworth,Herts,WD39YS What are you going to do???
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Post by Niall Scott on Apr 30, 2008 13:53:21 GMT 6
PS Get a ref num for your call and keep it ,sorry for being so bossy
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Toddy
New Member
Posts: 15
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Post by Toddy on Apr 30, 2008 16:31:47 GMT 6
Hi niallscott, I really wanted the E-mail address of their Customer Services Manager,so I can copy all the E-mails I've already sent about my clutch issue to him.I'm convinced they are being deleted by the "monkey" I've sent them to.I'm after the "organ grinder"!! Toddy
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Post by Niall Scott on Apr 30, 2008 21:06:45 GMT 6
Write a letter instead then and send it by recorded delivery They cant deny that. Put in copies of all e mails The email ad for customer services is on the official Nissan UK web site Dont give them a chance They dont give us any?
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Post by ebbens1 on May 1, 2008 22:46:53 GMT 6
Had a reply from Nissan Customer services, that just doesnt sound right does it, any way they are refusing point blank to accept any responsibility or provide any assistance whatsoever. So what is our next step!!
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Post by littletrucker on May 2, 2008 0:50:03 GMT 6
Hello My local dealership had agreed to send copy of the report that they sent to Nissan to us. However, they have now said that "it didn't contain much that would be any use" to us and that they had misplaced the e-copy! Yes, I'm sure they did. They asked what it was for... So to update everyone on our position, we have arranged pick up to be taken to our local 4x4 garage where it is getting a new engine - total cost £3400. We need it back though. So now we need to fight to get the money back. The garage doing the work is going to provide a report of the damage and what they are having to do. I hope something positive happens soon. Have emailed the Sun and the Sunday Times. Did anyone ever hear back from the Glasgow Herald Motoring correspondent?
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Post by beverley on Jun 5, 2008 16:01:01 GMT 6
Dear all My name is Beverly Cutler, Head of Customer Quality at Nissan Motor GB Ltd. I have been made aware of your concerns and want to do all I can to help resolve any outstanding issues as quickly and efficiently as possible. In order to do this we need you to contact us directly via a dedicated e-mail address customer.support_navara@nissan.co.uk set up to prioritise your enquiry and direct it to one of three specialist advisors based here at Nissan HQ. These advisors will respond to your initial contact within 24hours and will begin work immediately to try and bring any outstanding issues to as speedy a resolution as possible. To save time and make the process as smooth as possible it would be great if you could include the following information in your e-mail: Your full name, address and telephone number. Any reference number from previous contacts with Nissan Vehicle Registration Vehicle identification (VIN) number, if possible. This is a 17 digit number shown both on your registration document and on the vehicle's VIN plate which is located on the offside inner wing We look forward to hearing from you. Beverley Cutler customer.support_navara@nissan.co.uk
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Post by lauriesandra on Jun 5, 2008 22:07:17 GMT 6
Dear all My name is Beverly Cutler, Head of Customer Quality at Nissan Motor GB Ltd. I have been made aware of your concerns and want to do all I can to help resolve any outstanding issues as quickly and efficiently as possible. In order to do this we need you to contact us directly via a dedicated e-mail address customer.support_navara@nissan.co.uk set up to prioritise your enquiry and direct it to one of three specialist advisors based here at Nissan HQ. These advisors will respond to your initial contact within 24hours and will begin work immediately to try and bring any outstanding issues to as speedy a resolution as possible. To save time and make the process as smooth as possible it would be great if you could include the following information in your e-mail: Your full name, address and telephone number. Any reference number from previous contacts with Nissan Vehicle Registration Vehicle identification (VIN) number, if possible. This is a 17 digit number shown both on your registration document and on the vehicle's VIN plate which is located on the offside inner wing We look forward to hearing from you. Beverley Cutler customer.support_navara@nissan.co.uk Welcome to the forum, Nissan Customer Support and Beverley. Your offer of help will be a most welcome move in the right direction, in helping to resolve your customers' issues with their Nissan vehicles. I shall contact you directly regarding my issues, later this evening. Many thanks Beverley. I for one, appreciate your offer of help.
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Post by Niall Scott on Jun 5, 2008 23:23:42 GMT 6
I spoke to Beverley today,and she was most helpful so I thanked her for her posting and her help
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Post by chelski on Jun 8, 2008 15:44:05 GMT 6
Thanks Niall for bringing the Beverly Cutler message to my attention and sorry for the delay in responding as I have been in the South West fighting a court action and this time nothing to do with Nissan.
I seem to spend half my working life in court but never mind, we won.
I'll obviously make contact to see what she has to say, as a dedicated person within Nissan UK but with the power to act and hopefully not brainwashed by the Nissan Directive to staff "The Customer is always in the wrong" is an immediate requirement.
I was told a long time ago by a senior director of a large multi national company that if the complaints are flying over a product, say nothing and it will be soon forgotten. He must have also told a senior director of Nissan the same thing.
Nissan are big with a greater turnover than many countries but that should not allow them to ride roughshod over customers with legitimate and very costly complaints.
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Post by chelski on Jun 9, 2008 23:26:47 GMT 6
Niall. I have e mailed a lot of info today for the attention of Beverly Cutler that lists breakages and dates of problems as they occured so it was a long list. I will keep you informed of the outcome
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Post by beverley on Jun 10, 2008 21:25:34 GMT 6
Good afternoon everybody I wanted to make contact again just to reassure you we take your concerns seriously and we are prioritising each case.
We are now in direct contact with 7 people from the forum and I am pleased to report that we have reached a satisfactory conclusion with one person already. We have two others with their vehicle in a Nissan dealer and they have already provided us with all the requested information to support their claims. We are replying to one customer today on a specific question, are awaiting some information on service history from another before the next step, and one where, due to their location, we have arranged a direct visit.
As I am sure that you will all appreciate, vehicles can break down for many reasons – clearly one can be a defect, however lack of maintenance or, indeed, external influences such as a crash for example can also cause a problem. Therefore we need to ask for information regarding the history of your vehicles to support your claim and that vehicles are inspected by an authorised Nissan technician. I would like to say though that in the case of doubt it is our policy to find in favour of the customer.
The final person contacting us is the owner of a D40 Navara with a completely different circumstance and this is also being handled. I hope that you find this update useful and would encourage anybody yet to contact us to do so as soon as possible. Once again our email address is customer.support_navara@nissan.co.uk.
I’ll be back in a couple of days with another update on how claims are progressing.
Regards Beverley Cutler
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Post by it still runs on Jun 10, 2008 21:42:13 GMT 6
Thank you for the information Beverley, its very nice to see that you are keeping the site well informed, and personally it shows that should a company such as nissan be helping its customers, it would definatly restore my faith in NISSAN in the future, Nik
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Post by chelski on Jun 10, 2008 23:56:57 GMT 6
It's good to talk. I sent my e mail to Nissan as requested on the forum by Beverly Cutler at 10.46am on June 9th. As I have received no response or acknowledgement to my e mail within the 24 hours that Nissan stated would happen, I have sent another e mail today June 10th at about 18.00. I may be the owner of the D40 that is being handled, who knows?
I gave a brief summary of my problems when I first joined Knackerednavara in late May and 1st June in quantum claims. If anyone wants to read a 4 page summary of my defence in the coming court action that was sent to Watford County Court on 7th April, let me know on the site, preferably with your e mail address and I'll 'e' mail it to you.
Anyone of a depresive nature or a newly purchased Navara should not respond.
Chelski.com will also get you through on e mail but ignore the actual site as we have big things planned for it later in the year.
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