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Post by steviec on Mar 8, 2008 5:33:58 GMT 6
Hi, have a Pathfinder 2006 58k on clock.
just had it into garage where they said the clutch had gone. On investigation they said it had a defective flywheel! They sent a report to nissan who replied that they were prepared to cover only 2/3rds of the cost! I have asked for a copy of the report in order to take this further but the garage seem reluctant so will request it under the freedom of information act as it IS about me and my property!
Am looking for any of you techy's out there who can tell me if a defective flywheel will DEFINATELY have a detremental effect upon a clutch assembly? or where i can go for this info?
I dont intend to let NISSAN fob me off with the old..."clutches arent covered in your warranty" when it seems that there was a defective part that could have caused it.
ps: I dont even have a towbar so havent pulled anything!!
Would appreciate any help.
Steve
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Post by it still runs on Mar 14, 2008 1:33:39 GMT 6
right then here we go, now a flywheel is basically a round piece of metal that spins, now the only way a flywheel can be damaged is by oveheating by slipping the clutch this can do two things either warping the flywheel or putting very small cracks in the surface, either one will wear out a clutch quite quickly and normally make the flywheel worse, if the release bearing is shot i would say that it possibly is user error (like driving with your foot resting on the clutch) , if the release bearing is good then it could be towing really heavy loads, so youd rev the truck up dump the clutch and then it would slip a little or stall the truck but there is a possible nissan fault as a lot of d40 navara's have an undersized flywheel/clutch to cope with transferring all that power to the gearbox etc... hope you understand what im saying if not let me know and i will try again
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james
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Post by james on Mar 16, 2008 10:41:46 GMT 6
I bet the car has a dual mass flywheel and its broken up a common problem with many makes of car.
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Toddy
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Post by Toddy on Apr 30, 2008 5:19:46 GMT 6
Hi Steviec, Have only just signed up to this site,so my response to your question is probably too late to help. I drive an 06 plate Navara which has just had a new clutch fitted at 26k miles. Have found out that Nissan have a couple of problems on Navaras [and probably Pathfinders] made before a certain date in 07. 1] There was a design fault on pedal box that stopped full clutch engagement when pedal was released. 2] The friction disc material was wrong grade They now use higher spec. friction disc material. Both these problems will cause clutch slip,generating heat,which can damage the flywheel! Hope this helps. Let me know how you get on. Toddy
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Post by Niall Scott on Apr 30, 2008 14:07:03 GMT 6
The freedom of information act only applies to organisations who recieve public money ie taxes,or are funded by the government ,as far as I understand .Insist on the report A lawyers letter might be a good idea If you are an AA or other type member ,talk to their legal dept to clarify
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Post by buddyboyuk on Dec 12, 2008 22:22:38 GMT 6
I have a D22 King Cab which I bought new in 2005. I have just got it back from Nissan dealership after having a service and since then I've had a clutch problem. In 3rd and 4th gear, once the turbo kicks in, the revs just fly up but the car doesn't gain any speed. Its booked in again for next Wednesday to see what the problem is (I'm assuming clutch) but Nissan say I will have to pay for it all to be fixed as there is not any problems with their vehicles, only the con-rod! I've only done 26,500 miles and I only have dogs in the back (snugtop) as that is the reason I bought it as I do dog rescue! I've had cars that I've done over 100,000 miles in without having any clutch or gearbox problems so this is scandalous! If I can ever afford to buy a new car again, it will NOT be a Nissan, that is for sure!
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Post by steviec on Dec 18, 2008 2:20:44 GMT 6
Thanks guys, very useful. It still runs - i have no towbar fitted so cannot be guilty of towing heavy loads, as for driving with my foot on clutch, I do LOTS of M way driving and use cruise most times so this wouldnt be the problem either. thanks for the feedback. Have had a reply back from Nissan who say they dont accept any responsibility even though they agreed to pay half the cost (circa £500!!) they ignored my requests to see a copy of the technicians report of course so i cant determine what the problem with the flywheel was. I intend to keep disputing their claims of no responsibility.
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Post by steviec on Dec 18, 2008 2:22:07 GMT 6
The freedom of information act only applies to organisations who recieve public money ie taxes,or are funded by the government ,as far as I understand .Insist on the report A lawyers letter might be a good idea If you are an AA or other type member ,talk to their legal dept to clarify Thanks, will consider the lawyers letter option to get a copy
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Post by steviec on Dec 18, 2008 2:47:54 GMT 6
Hi Steviec, Have only just signed up to this site,so my response to your question is probably too late to help. I drive an 06 plate Navara which has just had a new clutch fitted at 26k miles. Have found out that Nissan have a couple of problems on Navaras [and probably Pathfinders] made before a certain date in 07. 1] There was a design fault on pedal box that stopped full clutch engagement when pedal was released. 2] The friction disc material was wrong grade They now use higher spec. friction disc material. Both these problems will cause clutch slip,generating heat,which can damage the flywheel! Hope this helps. Let me know how you get on. Toddy
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Post by steviec on Dec 18, 2008 2:49:25 GMT 6
Thanks, VERY useful, I will take this info forward when I continue with my fight for fair play will certainly let you know, thanks again
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Post by steviec on Dec 18, 2008 17:37:54 GMT 6
Hi Steviec, Have only just signed up to this site,so my response to your question is probably too late to help. I drive an 06 plate Navara which has just had a new clutch fitted at 26k miles. Have found out that Nissan have a couple of problems on Navaras [and probably Pathfinders] made before a certain date in 07. 1] There was a design fault on pedal box that stopped full clutch engagement when pedal was released. 2] The friction disc material was wrong grade They now use higher spec. friction disc material. Both these problems will cause clutch slip,generating heat,which can damage the flywheel! Hope this helps. Let me know how you get on. Toddy
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Post by steviec on Dec 18, 2008 17:38:42 GMT 6
Thanks Toddy, very useful will keep you all informed
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today
New Member
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Post by today on Jan 5, 2009 16:25:59 GMT 6
Dual Mass flywheels are sh!te, not just Nissan ones, VW is another one I know of with faults. IF the part numbers for the replacement parts are different ot the original part, that is an indication of an "upgraded part" which indicates your original was most likely faulty. If Nissan offered to pay 2/3rds the cost leaving you the 1/3rd to pay, then they are accepting liability for a faulty clutch! Its still under warranty so they should replace it. Worst case scenario, pay to get it donw, then take them to court. You'll win, infact they'll probably settle before court. At most, you could offer to pay for the friction plate as you will have worn some of that yourself over 58k, so that is a goodwill gesture on your part! Think I've been lucky as not had any major issues with my Navaras
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Post by steviec on Jan 8, 2009 1:27:27 GMT 6
RESULT!!!!!!!!!!!!! Guys (and Gals!) I have got a result from Nissan!!!! I e mailed following the Blog which mentioned Beverley at Customer Services and got the following back;.... Our reference: 1-47692945 05 January 2008 Dear Mr ***** Thank you for contacting Nissan Customer Services. Further to your recent enquiry and our subsequent investigation, I write to confirm our offer of goodwill to reimburse you the sum of £523.50 for the costs incurred in respect of the replacement clutch of your Pathfinder. This offer is made in full and final settlement and with no admission of liability on behalf of Nissan Motor (GB) Limited. I feel this is a fair and reasonable offer in view of our findings. I would be grateful if you would contact me to confirm your acceptance of this offer and to confirm the cheque payment details. I trust my actions meet with your approval. However, should you require any further assistance, please do not hesitate to contact me at Customer Services on 01923 899334. Yours sincerely --------------------------------------------------------------- Mark Godber Customer Services Case Manager Nissan Motor (GB) Ltd Tel: +44 (0)1923 899334 Is that a result or what?!!!!!!!!!! Also He (Mark Godber) said that ifthre were any other people that had problems then I was to let them know tht they can contact him and h will take up the issues Hope this helps someone else to get a result. Thanks for ALL your help folks!! Steve
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Post by richbenham on Jul 25, 2009 0:50:09 GMT 6
Other post from me elsewhere, but basically: Have had verbal confirmation today from the dealership, although waiting to collect vehicle (defective Pathfinder, 06, 27k miles) when repair finished and paid for, that NGB are covering the full cost of the £1500 approx. This covers a new clutch assembly and clutch pedal. The old design MDF clutch assembly has been totally replaced by a solid mass flywheel - by completely changing the design, Nissan is effectively putting their hands up and stating that under normal driving conditions, the original design of pedal/clutch/flywheel is not fit for purpose.
I gathered all the reviews from web sites such as this, nackerednavara.co.uk, honest john in the daily telegraph, etc. and was ready for a "discussion", but it seems that I won't be needing this.
Also found out, that the dealer I bought the Pathfinder from back in 2007 "gave" me a lifetime warranty (which I never received) which would have covered me for all of the above ONLY IF I had a MAJOR EXPENSIVE R2 service EACH year (which annualy is more than the yearly R1 in the 1st year, R2 in the 2nd year, R1 in the 3rd year, etc.) as well as the annual MOT (being just over 3yrs). Since I only had the R1 with the dealer and did the MOT elsewhere,I have made my "warranty" invalid. It's not worth paying the £400+ for the R2 service in future and I won't be chasing them to issue me with a new warranty. Knowing the long list of problems I've had with this, I'll be looking to purchase an extended warranty from somewhere because expensive things WILL go wrong. If I could get rid of this car, i would, but the values have dropped significantly since I bought, and I can't afford to - what are the alternatives: a well down the JD Power Surved Land Rover, or an expensive Land Cruiser?!
Incidentally, the original dealership in Derby was abs' appalling when it comes to customer (who are they?) service. However, their dealership in another town close by has bent over backwards to assist this week and I would give them 10/10
Hope this statement of "design change" can help others in the future - keep forcing the issue on Nissan GB, keep calm, and I've found so far that some of the people in the call centre are genuine people who are willing to listen (thanks by the way, if you're reading this)
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